Jewellery purchased from Franses Jewellers is non refundable, unless otherwise agreed, or with the exceptions mentioned below. Should the customer wish to exchange a purchase for another piece of jewellery of a similar value, that would be acceptable.
As most of our eternity rings are set with diamonds around the ring they are unable to be sized.
If a customer is purchasing such an item as a gift, they may be exchanged for the correct size, as long as the ring is returned in its original condition.
Rings must be exchanged within 14 days (unless otherwise agreed).
The offer of exchange does not apply to rings that have been made as a specific special order.
Whilst buying an engagement ring as a surprise is incredibly romantic, we appreciate that to some it can be a daunting task. We are happy to advise as much as possible and we are pleased to offer that the ring be exchanged, if necessary, after it has been presented. An exchange is offered for items of similar or higher value only. The ring will only be exchanged if it is in its original condition, and if all relevant documents are returned.
The above policies are subject to change without notice