01202 558928
01202 558928
Shipping
£0.00
TOTAL
£0.00
J Franses & Son Ltd (Franses Jewellers) is a private limited company registered in England and Wales, company number 03789601.
Maintaining the security of your data is a priority at Franses Jewellers, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Franses Jewellers is also dedicated to being transparent about what data we collect about you and how we use it. This policy, which applies when you visit our website, or enter your personal information into a contact form and submit the form, provides you with information about:
The personal information you supply to us via our contact forms is used for the sole purpose of contacting you in order to answer requests to us for information on the products and services we offer. When you complete one of the contact forms an email is received by us containing the information you entered into the form. The email is stored on our email server which is accessible by staff at Franses Jewellers. In particular, we want you to know that Franses Jewellers is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
The personal information you supply by completing our product enquiry form will be sent to us in the form of an email. Franses Jewellers will use this information to enable a response to your enquiry and, in some cases, to keep you informed of similar products that we consider might be of interest. Communications using this information may be transmitted by telephone, e mail or post.
The contact details retained on our internal database are used by staff and management at Franses Jewellers to manage sales and valuations of products. We may occasionally use the contact details held on our internal database to inform you of new products and promotions. If you have informed us that you no longer wish to receive such information you will be omitted from all such correspondence.
The personal information you supply to us when placing an order is used for the sole purpose of processing your order which includes:
The contact details retained on our internal database are used by staff and management at Franses Jewellers to manage sales and valuations of products. We may occasionally use the contact details held on our internal database to inform you of new products and promotions. If you have informed us that you no longer wish to receive such information you will be omitted from all such correspondence.
We do not hold details of Credit or Debit cards, the whole payment process is processed by PayPal who have their own privacy policy.
In the various contact forms used on this website we ask you to provide:
When someone visits www.franses.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Our website does not use cookies to hold any personal information you have entered on the site. Cookies are purely used to enhance the functionality and user experience on the site.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
All of the computers used at Franses Jewellers are fully endorsed with the latest anti-virus software and password protected. We have firewalls in place to prevent unauthorised access to our systems. Any emails we receive from the contact forms on our website are stored on our email server which is located in a secure UK data centre. The email server is maintained by SCP Computers Ltd and is monitored for any unauthorised access. They have systems in-place to block detected unauthorised access attempts.
Our database is stored on a server within our office, is not publicly available and is only accessible from the computers on our internal network.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to us at the following address. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
Franses Jewellers
23 Westover Road
Bournemouth
Dorset BH1 2BZ
England
13.1 UK Delivery
We offer the following types of delivery within the UK:
Royal Mail Special Delivery
We offer the following types of delivery within the EU/Europe and/or outside the UK:
Fedex standard service
13.2 All delivery times are based around working days to the exclusion of Bank Holidays and Wednesdays, are estimates only and refer to the time from which we receive your order. Please note that the day we receive your order may not be the day you placed your order. For example:
13.3 These delivery times represent the level of service we endeavour to achieve for all orders but we do not guarantee that products will be delivered at a particular time on a particular date. On occasion we may incur internal delays, which will increase these time frames. We use Royal Mail for the distribution of all our packages. On occasion delays beyond our control may be caused by the Royal Mail. We shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect of goods that is caused by any event or circumstance beyond our reasonable control including without limitation strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accidents.
13.4 Packages will be delivered to the delivery address that was provided when the order was placed. You must make arrangements to receive packages despatched to that address. A signature will be required for proof of receipt. If it is not possible to deliver the goods, Royal Mail will leave a card with contact details for your local collection point. This will allow you to arrange an alternative delivery date. You will also have the option to collect your package from your local collection point, should you prefer to.
13.5 If your package has not been delivered within our estimated delivery time, please firstly check whether Royal Mail has attempted a delivery when you were not at your delivery address. All shipped packages require a signature, if you were out your package may be being held by your local collection point. A card will have left with their telephone number to call. You will also have the option to collect your package from your local collection point, should you prefer to.
All packages sent using Royal Mail are able to be tracked once a delivery has been attempted. Should you suspect your order to have been lost by Royal Mail please contact our Customer Relations Team at info@franses.co.uk who will be happy to investigate on your behalf.
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J Franses & Son Ltd (Franses Jewellers) is a private limited company registered in England and Wales, company number 03789601.
Maintaining the security of your data is a priority at Franses Jewellers, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Franses Jewellers is also dedicated to being transparent about what data we collect about you and how we use it. This policy, which applies when you visit our website, or enter your personal information into a contact form and submit the form, provides you with information about:
The personal information you supply to us via our contact forms is used for the sole purpose of contacting you in order to answer requests to us for information on the products and services we offer. When you complete one of the contact forms an email is received by us containing the information you entered into the form. The email is stored on our email server which is accessible by staff at Franses Jewellers. In particular, we want you to know that Franses Jewellers is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
The personal information you supply by completing our product enquiry form will be sent to us in the form of an email. Franses Jewellers will use this information to enable a response to your enquiry and, in some cases, to keep you informed of similar products that we consider might be of interest. Communications using this information may be transmitted by telephone, e mail or post.
The contact details retained on our internal database are used by staff and management at Franses Jewellers to manage sales and valuations of products. We may occasionally use the contact details held on our internal database to inform you of new products and promotions. If you have informed us that you no longer wish to receive such information you will be omitted from all such correspondence.
The personal information you supply to us when placing an order is used for the sole purpose of processing your order which includes:
The contact details retained on our internal database are used by staff and management at Franses Jewellers to manage sales and valuations of products. We may occasionally use the contact details held on our internal database to inform you of new products and promotions. If you have informed us that you no longer wish to receive such information you will be omitted from all such correspondence.
We do not hold details of Credit or Debit cards, the whole payment process is processed by PayPal who have their own privacy policy.
In the various contact forms used on this website we ask you to provide:
When someone visits www.franses.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Our website does not use cookies to hold any personal information you have entered on the site. Cookies are purely used to enhance the functionality and user experience on the site.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
All of the computers used at Franses Jewellers are fully endorsed with the latest anti-virus software and password protected. We have firewalls in place to prevent unauthorised access to our systems. Any emails we receive from the contact forms on our website are stored on our email server which is located in a secure UK data centre. The email server is maintained by SCP Computers Ltd and is monitored for any unauthorised access. They have systems in-place to block detected unauthorised access attempts.
Our database is stored on a server within our office, is not publicly available and is only accessible from the computers on our internal network.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to us at the following address. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
Franses Jewellers
23 Westover Road
Bournemouth
Dorset BH1 2BZ
England