Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1.         What information do we collect?

We may collect, store and use the following kinds of personal information.

- Information about your computer and about your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths).

- Information relating to any transactions carried out between you and us on or in relation to this website and information relating to any purchases you make of our goods or services (including names, email addresses, postal addresses, telephone numbers, credit and debit card details).

- Information that you provide to us for the purpose of registering with us (including names, email addresses, postal addresses, telephone numbers).

- Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including names, email addresses, postal addresses, telephone numbers).

- Any other information that you choose to send to us.

2.         Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information for the following purposes.

- In the administration of the website.

- To improve your browsing experience by personalising the website.

- To enable your use of the services available on the website.

- To send goods purchased via the website.

- To supply services purchased via the website.

- To send statements and invoices, and collect payments.

- To send you email notifications which you have specifically requested.

- To send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

- To provide third parties with statistical information about our users (but this information will not be used to identify any individual user).

- To deal with enquiries and complaints made by or about you relating to the website.

All our website financial transactions are handled through our payment services provider, World pay. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

3.         Your rights

You have the right to request a copy of the information that we hold about you and you may instruct us to provide you with such information. Provision of such information will be subject to:

- the payment of a fee (fixed by law at the date of writing at GBP 10.00); and

- the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes or to any third parties, by email to info@franses.co.uk at any time. In practice, you will either expressly agree in advance to our use of your personal information for these purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for these purposes.

4.         Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information in the following circumstances.

- To the extent that we are required to disclose information by law.

- In connection with any legal proceedings or prospective legal proceedings.

- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

- To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

5.         Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regards your data and restrictions on its use as set out in this policy.  However we will take steps to ensure adequate protections are in place to ensure the security of your information.  The EEA comprises the EU member states plus Norway, Iceland and Lichtenstein.   By submitting your information you consent to these transfers for the purposes specified above.

6.         Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you whilst you navigate the website, and to keep track of the contents of your shopping cart.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

7.         Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8.         Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

9.         Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

10.      Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@franses.co.uk or by post to Franses, 23, Westover Road, Bournemouth, Dorset. BH1 2BZ.

11.      Data controller

The data controller responsible in respect of the information collected on this website is Franses, 23, Westover Road, Bournemouth, Dorset. BH1 2BZ.

Our data protection registration number is (awaiting number).